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| About Us, Payment, Shipping & Returns |
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About Us
Gold Crown Jewelry is a worldwide importer and exporter of numerous varieties of loose gemstones, diamonds and unique jewelry finds from United States, Europe, Australia and many other exotic destinations. Because our buyers purchase direct, we are able to negotiate the best possible price, which in turn, enables us to pass on great savings to you our customer. We have experience buying and selling gemstones, diamonds and jewelry for more than 20 years. Our items are also purchase from client estates, jewelry store bankrupties and unclaimed merchandise. After many years of having a physical store front, we made the decision to move our merchandise to be sold exlusively online. This method saves time and reduces overhead cost.
Our Mission
The mission of our company is to have the best user-friendly site on the Internet specializing in fine gemstones and jewelry! Our site is designed to share our great "buys" with the world and pass on the fantastic values to you the customer! We are totally committed to the highest standards of integrity and operate responsibly with total transparency.
Shipping is FREE
Shipping is FREE to anywhere within the 50 United States (including US provinces) and Canada, with no minumum order required. Insurance and tracking on your order is also included free of charge. We want to make your buying experience simple and easy. Your order will be sent via United States Postal Priority, (delivery confirmation signature required on orders of $100 or more). Delivery can take 2-3 days, depenting on the delivery address provided. Sorry, shipping using any other parcel carrier is not available. Additionally, "next day" shipping or C.O.D. is not available at this time.
When checking out, make sure to select the FLAT RATE $0.00 FREE SHIPPING option.
International Shipping
Shipping to all other international destinations is $15 USD (some country restrictions apply). A registration parcel number will be retained which includes a limited insurance amount. All international orders will be shipped via Unites States Postal Registered Airmail, with return receipt signature request. Delivery can take 10-14 days, sometimes sooner, depending on the delivery address provided. At this time, no other shipping options or carriers are available. We are not responsible for duty, tax or other charges your country imposes on your order. While there is no minimum order required, international orders are limited to loose gemstones only. At this time, we are not able to ship jewelry items outside of the United States.
We currenly ship to most countries including Australia, European nation, and Japan. We DO NOT ship to Italy, China, Asia, Russia, Mexico, South America, any African nations or Middle Eastern nations. If you are uncertain about your country, please contact us. We reserve the right to determine whether or not we will ship to your destination.
When checking out, make sure to select the TABLE RATE $15.00 SHIPPING option.
Our Ordering and Shipping Process
Once your order has been placed with us, to ensure the quality and accuracy of your order, we will take the next 24-48 hours (depending on when your order was placed and its size) to put your order together and then ship it out via the United Stated Postal System. Once we mail your order, we will record the registration/tracking number on your account page. Paypal may also email you a message with that information associated with your payment. In the unlikely event that your order may experience a delay or a delay in shipping due to a United States Post Office holiday, you will informed of this via email.
Payment Options
We currently accept the following two methods of payment: Paypal and Cashier Check/Money Order.
We can accept your credit card payment (but only through Payal, no exceptions). US Postal Cashier Checks/Money Orders are preferred and they must be made out for the exact amount of your order. We can not provide a partial refund for over-payment.
Because of the nature of our merchandise, WE DO NOT accept any other payment methods like cash, wire transfers, Western Union or personal/business checks.
In addition, please make sure that you actually have the fund in place before you make your purchase. Sending a Paypal "Pending Echeck" can not guarantee that we can hold your order for you. Your prompt sending of your cashier check/money order is greatly appreciated. Failure to pay your balance or the receipt of your payment with in 10 working days, can result in your order being cancelled. We reserve the right to cancel your order, prohibit or limit your future purchases on our website. We do not offer credit accounts to anyone.
Why is this? During this economy, we are experiencing a high volume of bad credit cards, as well as too many bounced checks. We have had to limit our payment options to those mentioned above.
Return to Sender, Undeliverable Address, Damaged, Lost or Stolen Packages
While legitimate circumstances can happen, where a package might be returned to us by a delivery destination or by an "undeliverable address" event, you will be notified. Your order can be resent back out to you for an additional fee of $10 USD (covering the expenses/postage associated with resending your order). If it is found that the return or undeliverable event was because of your negligence (deciding you did not want the order by refusing it or giving a wrong or misleading delivery address with the intent to fraud), you may be refund full purchase price minus a $10 restocking fee.
Should your package become lost, stolen or damaged enroute to you, please contact us within 24 hours, so that we may alert the Post office and, if applicable, begin the filing of a claim. Please note, once you sign for your package, neither us or the United States Postal will allow a claim for damage, lost or stolen property. Make sure to thoroughly inspect your package before signing for it.
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RETURN POLICY
In the unlikely event you need to return an item, please CONTACT US for instructions PRIOR to returning it. Returns must be postmarked within 3 days of original delivery date & be sent back undamaged/unaltered, insured with tracking, as we must actually get the item back in order to issue the refund. Original & return shipping costs are not refundable. WE DO NOT negotiate the items price after the sale. Should items be returned to us without prior authorization, they will be refused and returned to sender.
The Gold Crown Jewelry Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.
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Gold Crown Jewelry
